FAQs

What currency are the prices listed in?
All prices are listed in U.S. dollars (USD).

Where does Essique Boutique ship?
Essique Boutique currently ships within the United States only. We do not offer international shipping at this time.

What shipping carrier do you use?
We ship orders through USPS.

When will my order ship?
Most orders are processed within 1–3 business days. Once your order has shipped, you will receive a tracking number by email.

How long does shipping take?
After your order ships, delivery typically takes 3–7 business days, depending on your location and USPS delivery times.

Can I change my shipping address after placing an order?
If you notice an incorrect shipping address, please contact us immediately at essiqueboutique@gmail.com. We will do our best to update your order before it ships. Once an order has shipped, we may not be able to change the delivery address.

What is your return policy?
We accept returns on eligible items within 7 days of delivery. Items must be unworn, unused, unwashed, undamaged, and in their original condition with tags attached, if applicable. Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Do you offer refunds?
Once we receive and inspect your returned item, we will notify you if your refund is approved. Approved refunds will be issued back to your original payment method. Please allow your bank or credit card company time to process the refund.

What if my item arrives damaged or defective?
Please email us at essiqueboutique@gmail.com within 7 days of delivery with your order number and clear photos of the issue. If the item is confirmed to be damaged or defective, we will help make it right according to our refund policy.

Are sale items final sale?
Sale items, clearance items, gift cards, and items marked final sale are not eligible for return or refund, unless they arrive damaged or defective.

Can I exchange an item?
At this time, we do not guarantee exchanges due to limited inventory. The fastest option is to return the eligible item and place a new order for the size or style you want, if available.

What should I do if I have a question that wasn’t answered?
We’d love to help. Please email us at essiqueboutique@gmail.com with your order number, if applicable, and a clear description of your question. We’ll get back to you as soon as possible.